Refund policy

Cancellations and returns

If you want to cancel your order or return a product, you will find the instructions on this page. We are also happy to help by email: info@hyggeskin.fi.

Cancel an order or request a return

14-day right of withdrawal

You may cancel your online purchase without giving a reason within 14 days of receiving the last product in your order. You may also cancel before dispatch. It is sufficient to send your cancellation notice within this period. If the final day falls on a weekend or public holiday, you may send the notice on the next business day.

How to notify us of cancellation

  1. Open the link above and sign in using the email address you used for your order. You will receive a sign-in code by email; no password is needed.
  2. Select the order and products you want to cancel. Before dispatch, use a cancellation request. For products already dispatched, use a return request.
  3. Check the details and confirm your request. You will receive an email acknowledging receipt of your request.

You can also notify us by email or letter. Include your name, order number, the products you are cancelling and an email address for confirmation. You may also use the form at the bottom of this page. If the online function is unavailable, for example for an older order, you can still exercise your statutory right of withdrawal using these methods. Simply failing to collect a parcel does not constitute notice of cancellation.

Returning products and the €7.90 return charge

Send the products back without undue delay and no later than 14 days after notifying us of cancellation. Contact us for return instructions. Pack the products carefully.

The delivery charge for a return shipment arranged by us is €7.90 per return shipment. It will be deducted from your refund when you use the return service arranged by us. If you arrange shipping yourself, you pay for your chosen shipping service and we do not charge an additional €7.90. We do not charge a separate handling or restocking fee.

If you cancel before dispatch and no return shipment is needed, no return charge applies. We cover the necessary return costs for a faulty or incorrect product. Please contact us first so that we can give you the correct instructions.

When will you receive your refund?

We will refund payments without undue delay and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we have received the products back or you have provided evidence that you have sent them, whichever happens first.

When the entire order is cancelled, we also refund the cost of the least expensive standard delivery method we offer. If you chose a more expensive method, the additional cost is not refunded. We will use the original payment method unless otherwise agreed with you. You will not incur additional charges for the refund.

Inspecting products and hygiene

You may inspect a product as necessary to establish its nature, characteristics and functioning. You may be responsible for a reduction in value caused by use beyond this.

The right of withdrawal does not apply to a product supplied sealed that has been unsealed and cannot be returned for health or hygiene reasons. This exception does not automatically apply to all cosmetics and does not limit your rights regarding a faulty product.

Cancellation form

Complete and send this form only if you wish to withdraw from the contract. Using this form is optional.

To: Hygge Skin Oy, Rajakuja 5, 01230 Vantaa, info@hyggeskin.fi

I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following goods:

Goods ordered and order number: ____________________
Order date / date received: ____________________
Consumer name(s): ____________________
Consumer address(es): ____________________
Email address: ____________________
Date: ____________________
Signature(s) (paper forms only): ____________________

Hygge Skin Oy · Business ID 3480378-4
Rajakuja 5, 01230 Vantaa
info@hyggeskin.fi