Shipping policy
Ordering and prices
Add the products you want to your cart and complete your order at checkout. Product prices are in euros and include VAT. You will see the delivery method, delivery charge and total order price before paying. We will send an order confirmation to the email address you provide.
Delivery times and product availability
Some products are held in our own stock, while others are ordered from our supplier for your order.
- Products in our own stock: we aim to dispatch your order as soon as possible, often on the next business day. Estimated delivery time is approximately 2–3 business days from ordering.
- Products ordered from our supplier: if a product is not in our own stock, we order it from our supplier first. Estimated delivery time is approximately 4–5 business days from ordering, provided the product is available from the supplier.
Delivery times are estimates. Weekends, public holidays, carrier delays and supplier availability may extend delivery times. If your order contains both stock items and items ordered from our supplier, we generally send them together, so delivery will depend on the item that takes the longest to become available.
If we learn of a longer delay or an availability issue, we will contact you as soon as possible with a revised delivery estimate. You may cancel an order that has not yet been delivered. We will not substitute another product without your consent.
Delivery methods and charges
We deliver to Finland. Choose the delivery method that suits you at checkout:
- Matkahuolto Lähellä parcel: €7.90. Free delivery to a pickup point on product purchases of at least €79.
- Posti parcel: €8.90. Delivery to a parcel locker or pickup point.
- Posti home parcel: €19.90. Delivery to your home.
Prices include VAT. Free delivery applies to Matkahuolto Lähellä parcels when the total price of the products after discounts is at least €79. You will see the available delivery methods and final delivery charge at checkout before paying. We will send a dispatch confirmation when your order is on its way.
Order cancellations and returns
You may cancel your online purchase without giving a reason within 14 days of receiving the last product in your order. You must notify us of cancellation within this period. Products must be sent back no later than 14 days after you notify us.
Cancel an order or request a return
The delivery charge for a return shipment arranged by us is €7.90 per return shipment. If you arrange the return yourself, you pay for your chosen shipping service and we do not charge an additional €7.90. No return charge applies to an order cancelled before dispatch. We cover the necessary return costs for a faulty or incorrect product.
You can also notify us of cancellation by email at info@hyggeskin.fi or by letter. Full instructions, refund deadlines, hygiene-related exceptions for cosmetics and the cancellation form are available in our return policy.
Damaged or incorrect deliveries
If a product is lost or damaged in transit, or your delivery is incorrect, contact info@hyggeskin.fi. Include your order number and describe the issue; photographs can help us investigate. We will help resolve the situation and provide return instructions if needed. These instructions do not limit statutory liability for defects or your right to make a complaint.
Uncollected parcels
Failing to collect a parcel does not constitute notice of cancellation. Please notify us separately. We may charge the actual, reasonable return and handling costs of an uncollected parcel.
Hygge Skin Oy · Business ID 3480378-4
Rajakuja 5, 01230 Vantaa · info@hyggeskin.fi